HR GO Interview Questions

Name *

Do you require Full or Part-Time hours? * Full time
Part time
Either

Is there anything that could affect your availability i.e. is anyone dependant on you? *

Do you need to make any changes for getting to work? *

Do you have any holidays booked? *

Suitability for Employment

1. Are you working at the moment? * Yes
No

2. If so; Where are you working?

3. Where did you work before your current role? *

4. Do you have any call centre experience? *

5. Why do you want to leave your current employment?

6. Do you have any experience dealing with vulnerable customers? *

Competency Questions

1. How would you react/deal with an unhappy customer? *

2. Tell me about a time you went beyond what is expected to satisfy a disgruntled customer. *

3. Tell me about a time you had to adjust your approach and/or pace, tone or manner to suit the customer. *

Target based questions

Have you ever had to meet targets? * Yes
No

If so what kind of targets were they?

If not, then how do you feel about meeting targets?