The Contact Company is more than a call centre, more than a customer service provider and more than an external consultant. We work as trusted partners, dedicated to providing customers with the best possible service.
A customer care agent must always place customers’ wishes before their own. And we all know how people can lash out at telesales agents. All of this, while you’re simply doing your job. But it’s fulfilling too. What better feeling is there than hearing a satisfied customer thanking you for solving a problem? With the necessary skills each call may be a little easier and end with both you and the client smiling.
You’ll be happy to know work benefits soar when you switch to factory jobs. Because of the risks attached to the job and the strict guidelines put in place over the years, employers now provide:
After 12 months service you will receive an extra day’s holiday on your birthday
Discounted Gym membership with Invigor8 or Liverpool Lifestyles
Free parking on first come first served basis
5% off Love to shop vouchers
15% discount card for East Z East
Employee of the month
Employee of the year
This makes it a wise short and long term work option.
Been with HR GO for 2 months now and can honestly say they are a good agency to work for. Nothing is to big an ask or too much of a problem. Always willing to go that extra bit further to support you. Very happy with my experience.
The recruitment/registration process was efficient and professional. I was given a thorough overview of my assignment as well as a detailed job description so there were no surprises there. Overall, I’m very impressed and cannot recommend HR GO Liverpool highly enough.
Worked for HR GO as a Customer Advisor in TCC. The team was always friendly and were always there to assist with any issues- not that I had many in the 11 months I was there. My interview process was very swift and straight forward. I would recommend them to anyone.
Don’t expect everything to go smoothly and when they don’t, be prepared to take a while to get to the resolution:
To experience job satisfaction, you need a realistic expectation of what’s to come. And in all these possible scenarios, patience is essential.
Note that listening goes one step further than hearing. View each word you hear on the call, as a clue to solve a mystery. This requires attention to detail and taking in every word:
A smart tool is to have pen and paper ready at all times, so you can take notes while you listen.
And what if you realise what the person needs? Are you able to change the situation?
Yes, sales and customer services involve set rules & guidelines. But don’t hide behind these or let them limit you. Be creative. When you see a solution, act on it. That’s how you really help and taking initiative transforms a call agent into a manager.
You can see all these tasks go far beyond following a scripted dialogue:
It will be wise to practice these actions before entering your first contact centre job. You don’t want to feel flustered on that first call.