An opportunity to join the Public Health England team as a Tier 1 Advisor has become available. Please see the job description below.
Title: Tier 1 Advisor
Hours: 38 Hours a week
Rolling shifts over a 7 day pattern, Monday to Sunday, between the hours of 8am to 10pm.
Location: Home Working
Reporting to: Team Manager
Role Responsibilities
As a Tier 1 adviser you will be responsible for handling queries from those contacting helpline based services across a range of behaviour change services and subject matters including Sexual Health and Substance Misuse. You will act as a first line of support for callers, triaging their queries and providing them with information and advice. You will be required to communicate effectively with service users of all ages and backgrounds, conveying information and tailoring support specific to caller's needs, age and understanding. You will be expected to communicate with them across a range of contact channels including email, voice, webchat, SMS and social media.
Key Skills
Successful candidates must be able to demonstrate the following:
Experience:
Personal Qualities:
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