HRGO recruitment are looking for a Switchboard Operator to join our client in Swindon.

To provide a timely and effective 24 hr switchboard & emergency service to the client ensuring that the service meets and exceeds the requirements of the service level specification.

Hours of work:

Week 1: Tues, Weds, Thurs - 1600-2100

Week 2: Tues, Thurs, Fri - 1600-2100

Key Accountability's:

• Connect and transfer internal and external calls in accordance with the criteria in the service specification.
• To operate the Bleep system and emergency phone system to ensure that all emergency teams and Major Incidents are actioned according to current Trust and operational policies and procedures.
• Follow the Trust's procedures for replacing faulty and lost bleeps both in and out of hours.
• Ensure complete understanding of the Major Incident Plan to be able to respond in line with current processes and procedures. Maintain the Major Incident Folder monthly to ensure the department's ability to support a major Incident.
• Manage the emergency systems and alarms (Fire and BMS) to ensure that in the event of an alarm the appropriate teams are notified to take corrective action when based within the Night Control Room.
• Maintain the On-call listing for Doctors and key staff as notified by the Trust
• To train new staff in all the above as and when required
• Cover Helpdesk duties specifically between 1700 and 0630 but also during the day in the absence of a Helpdesk Advisor when required.

Ensure that the information gained through the performance of the role is treated in strictest confidence in line with current company, Trust and legal requirements

Skills Needed:

• Desirable use of a switchboard system or call centre
• Good verbal and written communication skills
• Computer literate (Microsoft office)
• Customer focussed
• High degree of attention to detail
• Ability to function in a pressurised environment
• Able to manage competing priorities