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Service Administrator Borehamwood


Hertfordshire - Borehamwood
up to £22000 per annum
Permanent
Job Reference
257249/001

Service Administrator Borehamwood
Paying £21,000- £22,000 + Excellent benefits
Borehamwood
Working hours are: Monday to Friday 9am - 5.00pm with half hour lunch

Do you have a minimum of 2 years strong Administration skills coupled with excellent customer service skills and very good working knowledge of Microsoft packages including excel?

Must live within a 5-mile radius of Borehamwood.

Service Administrator required for our client a leading organisation based in Borehamwood are looking to recruit an experienced Service Administrator with a solid and proven work history with a minimum of three years' experience in an office environment with excellent Administration /Customer Service skills, with the ability to work effectively alone or as part of a team. You will be a proactive point of contact between the company, its customers, and their external suppliers, both internally and externally. Provide a first-class level of customer service.

Skills required.

Ensure a superior quality customer experience for our customers.

Communicate effectively with customers, providing clear and accurate information and advice in a professional manner on the telephone and in writing. This includes undertaking outbound calls.

Accurate typing and recording of relevant details on our database (training will be given) and enabling accurate records to be maintained.

Adhere to policies and procedures, meeting standards and targets set, both qualitative and quantitative.

Demonstrate a confident manner and be self-motivated.

Knowledge and working experience of Excel, Word and Outlook.

Continually deliver strong, positive and demonstrable customer service skills and experience.

Demonstrate the ability to remain calm, non-judgmental and professional whilst working in a pressured environment.

Tasks

The main tasks will be carrying out office administration work in full accordance with defined quality procedures to include:

Typing systems Specifications from templates for new installation and additional works required

Handling calls and enquiries for new business.

Processing of new installations and additional works required.

Production of installation packs for our engineers.

Invoicing for new business and additional works required.

Processing of account handovers and issuing of appropriate certificates of compliance as required.

Stock control, store keeping, ordering equipment and goods received inspection.

Planning and communicating installations and managing installation engineers' diaries.

Installation handover activities, including the updating and revising customer specifications as required.

Filing, query handling and general office activities.

Stock control, store keeping, ordering equipment and goods received inspection.

Planning and communicating installations and managing installation engineers' diaries.

Installation handover activities, including the updating and revising customer specifications as required.

Once proficient, you will be trained to be multi-tasked in all office activities and processes.

This is an excellent opportunity with a great organisation who will invest in your future as much as you do please do not delay responding. If you are interested, don't delay, send your CV over to Martina today!


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