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Job posted by: Michelle Ings.


** DRIVER essential for this role due to remote location **

  • To work in a small team on the service desk (telephone interface).

  • To speak to customers, arrange, and book engineer diaries, for services, faults, and installation work, making use of most cost-effective planning.

  • To ensure engineers have clear instructions according to the booking including notation of parts and agreed times.

  • To complete associated administrative duties concerning engineers, vehicles, police registrations and to update database.

  • To obtain permits and supply Risk Assessment Method Statements (RAMS) on booking for those customers where this is deemed necessary.

  • To collect telephone payments in conjunction with customer service calls, referring to database details of amounts due, liaising with accounts staff.

  • Applicants must have a flexible approach, a "can do" attitude and understand the ever changing nature of arrangements to ensure cost effective planning of engineer.

  • Attention to detail is essential and friendly manner ideal.

Monday - Friday 9am - 5pm



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