** DRIVER essential for this role due to remote location **
To work in a small team on the service desk (telephone interface).
To speak to customers, arrange, and book engineer diaries, for services, faults, and installation work, making use of most cost-effective planning.
To ensure engineers have clear instructions according to the booking including notation of parts and agreed times.
To complete associated administrative duties concerning engineers, vehicles, police registrations and to update database.
To obtain permits and supply Risk Assessment Method Statements (RAMS) on booking for those customers where this is deemed necessary.
To collect telephone payments in conjunction with customer service calls, referring to database details of amounts due, liaising with accounts staff.
Applicants must have a flexible approach, a "can do" attitude and understand the ever changing nature of arrangements to ensure cost effective planning of engineer.
Attention to detail is essential and friendly manner ideal.
Monday - Friday 9am - 5pm
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