Planner/Scheduler

** DRIVER essential for this role due to remote location **

• To work in a small team on the service desk (telephone interface).

• To speak to customers, arrange, and book engineer diaries, for services, faults, and installation work, making use of most cost-effective planning.

• To ensure engineers have clear instructions according to the booking including notation of parts and agreed times.

• To complete associated administrative duties concerning engineers, vehicles, police registrations and to update database.

• To obtain permits and supply Risk Assessment Method Statements (RAMS) on booking for those customers where this is deemed necessary.

• To collect telephone payments in conjunction with customer service calls, referring to database details of amounts due, liaising with accounts staff.

• Applicants must have a flexible approach, a "can do" attitude and understand the ever changing nature of arrangements to ensure cost effective planning of engineer.

• Attention to detail is essential and friendly manner ideal.

Monday - Friday 9am - 5pm

PERM