Summary

This is an inside Sales Administrator position for a global engineering and manufacturing company. The right person will play a pivotal role in driving sales and maintaining strong customer relationships. With a focus on delivering exceptional customer service, the successful candidate will demonstrate excellent communication skills, professionalism, and a proactive approach to meeting customer needs.

Responsibilities

* Processes inbound sales calls and purchase orders received via email, phone or fax.

* Informs customers of unit prices, shipping dates, anticipated delays, and any additional information required by customer via a sales acknowledgement.

* Enters and approves sales orders from customer purchase orders.

* Recommends type of packaging or labelling needed on orders.

* Reviews documents to ensure completeness and accuracy prior to data entry.

* Participates in quality Management System issues relating to the sales function.

* Partners with customers to address their project needs and assist in finding solutions.

* Complex projects order entry

* Sales Analysis

* Interact with the technical team for review of drawing / specification

* Submit technical and commercial proposals

* Invoicing and follow-up for payment collection

* Communicate with suppliers for bought out spare parts

* Limited financial responsibility: Approve purchase invoices, balance stock list and enter overhead invoices.

* Understands and supports sales policies and procedures to provide effective customer service.

* Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

* Performs other duties as assigned by supervisor.

Knowledge, Skills and Abilities

* Ability to speak and write clearly and persuasively. Must be able to balance team and individual responsibilities, exhibit objectivity and openness to others' views. Contributes toward building a positive team spirit.

* Proficiency in use of Microsoft Office; specifically, Outlook, Excel, Word, and Access

* Must be able to effectively present information and respond to questions from managers and customers. Must have impeccable attention to detail.

* Demonstrate confidence, a positive attitude, be a self-starter and possess good organisational skills. Individual should be committed to expanding product knowledge and utilise all available resources, striving for continuous improvement.

Days/Hours: 39 hours a week - in office 4 days a week and 1 day at home.