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Multi Skilled Customer Coordinator

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Job Description

Multi Skilled Customer Coordinator

Job posted by: Justine Jones

Job Specification

Position: Multi Skilled Customer Coordinator (Traffic Office)

Location: Wirral

Hours: 9:00- 17:00 Monday - Friday (must be fully flexible regarding hours)

Salary: £20,000p/a + incentives

This is a great opportunity to join a busy thriving traffic office, the ideal candidate will have some experience within transport, goods in goods out, planning etc, or this is a great role to diverse your skills if you are looking to get into the haulage industry, but this is not essential as training will be given.


  • You will support the traffic office offering customer services and administration services.
  • Responsible for ensuring office policies and procedures are undertaken and ensuring customers are advised of all service issues quickly.
  • Manage Traffic in Email and respond quickly to queries raised.
  • Deal directly with customers, colleagues, suppliers either by telephone, face to face or electronically.
  • Responsible for ensuring customer service level requirements are achieved and customers advised of delays as required and recording all service failures for KPI and OTIF.
  • Management of Pallet Track operation ensuring consignments are delivered to requested service levels for customer and partner depots responding to enquiry and issues within 15 minutes.
  • Weekly / Monthly KPI report completion and mail to customers as required.
  • Management of Stock Control of office stationery and consumables.
  • Provision of general office support, database management and completion, e mail, telephone, fax and filing
  • Ensure processes are delivering intended outcomes.
  • Report to Senior Management on the performance of the QMS; on opportunities for improvement; on change requirements; on innovations.
  • Ensure the promotion of customer focus.
  • Ensure the integrity of the QMS is maintained.
  • To adhere to existing working practices, methods, procedures, undertake relevant training and development activities and to respond positively to new and alternative systems.
  • It will be necessary to work with information technology and associated systems.
  • To comply with relevant health and safety legislation, policies and procedures.
  • To maintain confidentiality and observe data protection and associated guidelines where appropriate.
  • To carry out any other reasonable duties and responsibilities within the overall function, commensurate with the grading and level of responsibilities of the post.


  • Excellent communication skills able to build strong relationships with customers.
  • Able to multitask and prioritise workload.
  • Work within a fast-paced environment.
  • Good computer skills Microsoft Word, Excel and Outlook
  • Fast accurate typing skills

Please call Nicola at HRGO recruitment for more information on 0151 3471110 or email nicola.evans@hrgo.co.uk

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