Customer Service Agent required for a local airline support company. We are looking for someone to join their expanding Customer Service department.
HOURS: 08.30am - 5.30pm Monday to Friday
You will play a pivotal role in delivering outstanding customer support with tracking items and real-time online interactions. The ideal candidate should have excellent communication skills, multitasking abilities, and a customer-centric approach. This role involves addressing customer queries, providing updates on their case files and information, and ensuring a positive and efficient chat experience.
Responsibilities:
Registering and processing new claims
Engage with customers in real-time through chat platforms to address inquiries, resolve issues, and provide assistance.
Maintain a professional and positive tone in all interactions.
Working through customer queries
Online live chat
Raising orders for special items
Collaborate with other customer support channels (email, phone) to ensure consistent and seamless customer service.
Document and log customer interactions, issues, and resolutions accurately in the company's CRM system.
Liaising with management on claims
Requirements:
Previous experience (not essential) or in a similar customer service role.
Excellent written communication skills with strong grammar and typing proficiency.
Customer-focused mindset with the ability to empathise and understand customer needs.
Quick thinker with the ability to multitask and manage simultaneous customer chats.
Familiarity with CRM systems and live chat software.
Strong skills in: Microsoft and spreadsheets
Good English literacy
Strong problem-solving skills and attention to detail.
Ability to work in a fast-paced environment and adapt to changes.
