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Live Chat Agent

In or around this area

Stansted

Job Reference

271938/001

Salary

£23500 per annum

Job Description

Live Chat Agent

Job posted by: Sarah Williams

Established airline support company are looking for someone to join their Live Chat Agent team. You will play a pivotal role in delivering outstanding customer support through real-time online interactions. The ideal candidate should have excellent communication skills, multitasking abilities, and a customer-centric approach. This role involves addressing customer queries, providing updates on their case files and information, and ensuring a positive and efficient chat experience.

Responsibilities:

  • Engage with customers in real-time through chat platforms to address inquiries, resolve issues, and provide assistance.

  • Maintain a professional and positive tone in all interactions.

  • Acquire and maintain a comprehensive understanding of the company's products/services to provide accurate information to customers.

  • Collaborate with other customer support channels (email, phone) to ensure consistent and seamless customer service.

  • Document and log customer interactions, issues, and resolutions accurately in the company's CRM system.

Requirements:

  • Previous experience (not essential) or in a similar customer service role.

  • Excellent written communication skills with strong grammar and typing proficiency.

  • Customer-focused mindset with the ability to empathise and understand customer needs.

  • Quick thinker with the ability to multitask and manage simultaneous customer chats.

  • Familiarity with CRM systems and live chat software.

  • Strong skills in: Microsoft and spreadsheets

  • Good English literacy

  • Strong problem-solving skills and attention to detail.

  • Ability to work in a fast-paced environment and adapt to changes.

Great team working environment.

Similar Live Chat Agent jobs in the area

Essex - Basildon
£16 - £17 per Hour
Essex - Chelmsford
up to £48000 per annum

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