We are currently seeking Inbound Customer Service Advisor's to join a busy High Street Fashion Retailers Customer Service team. We have start dates available 26.7.2021. Opening Hours are Monday-Sunday and will be based on a 4 week rotation. These are all full time roles, 40 hours per week and work between the opening hours of 8am-8pm with weekly pay. All roles are temporary to permanent following initial 12 week period.

With nearly 300 stores across the UK, Ireland and internationally throughout Asia, the Middle East and Europe. With over 60 years of fashion retailing experience, you will working for one of the most successful companies on the High Street.

The customer services team deal with all customer related queries including chasing deliveries and returns, online and ordering issues, in store issues and store reservations, gift card enquiries, promotion enquiries and marketing queries. We work in a very busy and fast paced environment where communication is key to ensure the smooth running of the operation. As a customer service agent, you can expect to respond to our customers via various channels mainly email and telephone but also conversocial which includes Facebook, Twitter and now Instagram. We also offer a telephone ordering service where customers can call us and place an order over the phone. We have also recently become involved with the new personal shopper service and will be looking to work closely with the stylists in the near future.

Our client prides themselves on delivering first class customer service, quality as well as service and value, so we are looking to create a customer service team with these same values and to promote brand awareness.

Desirable

• Understanding of retail customer service and/or the retail sector
• Ability to suggest improvements to processes to drive customer service efficiency's
• Being willing to take on the unknown, hold a conversation with the customer and pay attention to detail, rather than relying on a script
• A strong work ethic

These will be site based roles located in Birkenhead with great transport links. Full support and training are provided for the initial 4 week period.

If this sounds of interest please register with us at www.hrgo.co.uk/register. Once completed please contact us on 0151 203 1757 ask for Beth or Jon.