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Inbound Customer Service Advisor £328-£349 Weekly Pay


Merseyside - Birkenhead
£8.20 - £8.72 per Hour
Permanent
Job Reference
infash

We are currently seeking Inbound Customer Service Representatives to join an exciting new contract working on behalf of a well known Online Fashion/Home retailer.

These are full time positions working 35 hours per week between 8am-8pm Monday-Sunday on a rota basis (Weekly Pay). The roles are all temp-perm and are long term positions for those seeking a change in career or new exciting opportunity.

Role

  • Within the role you will be required to ensue that a consistent and high quality customer experience is delivered to all customers
  • Processing telephone orders and handling all after sales enquiries including delivery issues, account enquiries and returns process
  • Proficient in using a variety of communication methods of customer communication as will include telephone, social media, live chat and emails
  • Maintaining a positive and personalised relationship with customers to ensure repeat business
  • Identifying and escalating any issues to management
  • Complying with applicable regulations
  • Contacting customers to resolve and queries and complaints in order to resolve any outstanding issues
  • Liaising with other internal department on behalf of customers

Skills/ Experience

We are looking for previous experience of dealing with customers both verbal and written and experience of working within a customer centred environment. Must also be proficient in Microsoft Office Suites and strong computer skills

You will be

  • Adaptable and ready to handle all queries
  • Organised and good attention to detail
  • Empathetic and patient as well as positive and enthusiastic

Positions are due to start on 7.9.2020 and 5.10.2020 within an initial 4 week paid training prior to start. Roles will be subject to a Satisfactory Credit check due to regulations within the campaign. To apply please register with us at www.hrgo.co.uk/register-new upon completion of this please contact us on 0151 203 1757 to advise or email us at cv@calladvisor.co.uk.


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