Position: Customer Support Agent

Location: Birkenhead

Hours: Between 8am-8pm Monday-Friday weekends on a rota

Salary: £328.00 -£349.00 per week - Weekly pay

We have positions available for an internet based retail company, this is supporting the general public, full training is provided, previous experience within a customer focused environment and good communications skills are required.

Starts available 12.1/18.1/26.1 and 27.1

Duties:

• Handling high volumes of customer service calls and updating internal database
• Responding to customers via phone/email and live chat facilities
• Inputting all data onto internal systems
• All associated administration duties
• Handle customer enquiries via telephone
• Manage and resolve customer queries and escalate priority issues
• Document all call information according to standard operating procedures

Generic Profile

• Excellent telephone manner and clear verbal communication skills
• Call Centre experience advantageous and Customer Service experience preferred
• Committed to delivery of a consistently high quality of customer service
• Ability to communicate in a clear and effective manner via different methods
• Excellent listening and questioning skills
• Confident personality and skill in striking rapport with the customer
• Basic level of keyboard competence and computer literacy
• Self-motivated with an aptitude for maintaining enthusiasm and focus within a routine environment
• Good team player

These are full time positions offerring 40 hours per week worked between 8am-8pm any 5 out of 7 days short term and long term role available so please call Nicola or Beth at HR GO recruitment for more information on 0151 3471110 or register your interest through our website www.hrgo.co.uk/register.