Role Purpose

To provide HR administration support to the HR team, ensuring a consistent and high level of customer service is provided to line managers and employees at all times.

Key Accountabilities

• Working with the HR Advisor, own assigned queries and requests received via the HR inbox (main contact point), ensuring they are addressed in a timely manner or escalated to the relevant HR owner as appropriate

• Undertake all required HR administration activities supporting the onboarding of new employees including preparing offer letters & contracts of employment, and taking up references, ensuring all internal processes for new starters are completed

• Ensure all new starters are accurately set up on all relevant client systems (such as HRIS, expenses and on-line training systems)

• Manage and run the company/HR induction on a bi-weekly basis, ensuring all new starters attend and the course material is updated as required

• Undertake all required HR administration activities supporting the leaver process including preparing termination letters, notifying payroll and updating systems as required

• Conduct assigned exit interviews as required and provide feedback to the HR Advisor / HRBP on any relevant findings or issues requiring escalation

• Prepare standard HR letters for current employees as required, adjusting the content to reflect individual circumstances

• Maintain and update the HR database (Cascade) to ensure that all employee information is captured correctly and produce meaningful reports as required

• Support and administer the Employee Recognition Scheme & Long Service Awards ensuring that letters are issued to employees and gifts are purchased in a timely manner

• Co-ordinate and administer client online training systems ensuring that all mandatory training is completed and respond to all queries / requests received in the Training inbox in a timely manner

• Monitor core HR processes, such as probation periods and fixed term contract expiry dates, advising line managers as required, and preparing and issuing relevant letters

• Oversee and co-ordinate the UK Security Clearance process ensure all applications are reviewed, Home Office queries are swiftly resolved and track progress through to successful completion.

• Prepare ID cards for all employees as required and provide support / any required HR reference documentation to line managers and / or external providers to ensure that airside passes are obtained as quickly as possible.

• Run monthly sickness reports from HRIS and liaise with line managers to ensure sickness absences have been correctly recorded and clients sick pay rules are consistently applied, and provide finalised information to Payroll

• Provide general administration support to the HR team including dealing with the post, answering the phone, filing and compiling HR documents.

• Take minutes at meetings as required.

• Undertake ad hoc project work as directed by HRD or HR Manager

Skills / Experience Required

• At least 2 years' experience in administrative / customer facing support role for role holder to perform fully and effectively in the job

• Strong verbal and written communication skills

• Good Microsoft Office skills in Excel, Word and Powerpoint

• Good attention to detail / accuracy and numerical skills

• Demonstrable customer service ethos and good time management skills