HRGO are recruiting for an Event Operations Manager, for a Maternity Cover for around a year , for our client based in the Hythe area. You will be reporting to the Food & Beverage Manager and will lead the coordination, ensuing the venue is immaculately presented and ready for guest arrivals and a seamless service. You will need to manage inevitable last-minute changes, to ensure minimal disruption. Monitor and control all aspects of the event operation, to ensure the highest quality service standards are maintained and all guests to receive a memorable experience.

Key Duties

• Implementing and monitoring standards of procedures in line with the company's ethos, ensuring the team provide excellent customer service at all times

• Ensure the team are knowledgeable, prepared and well trained to deliver visitors and guests with an exemplary experience.

• To ensure that all guest complaints during or after an event are dealt with in a prompt and efficient manner and in an appropriate style where speed of response and courtesy are paramount.

• Responsible for organising staff shifts and holidays to deliver a consistent and high standard of service at all times.

• Overseeing the setting up, serving and clearing down of all functions including, weddings ,conferences, private events, training courses and internal meetings.

• Collaborate with the Sales team to plan, organise and execute the event delivery.

• Develop and maintain strong working relationships with other operational departments.

• Negotiate the contracts, order and control of hire equipment.

• Ensure all equipment and furniture is clean, catalogued, stored correctly and in good working order.

• Monitor the appearance, standards, and performance of the team.

• Work closely with the Restaurant Manager to develop a broad range of skills and knowledge within the team.

Experience

• Proven event operations experience, ideally within a quality led hospitality venue.

• Managing staffing levels and rosters to efficiently meet occupancy levels and budgets.

• Dealing with complaints and confidently provide a suitable resolution.

• Experience of developing and training a team of 20 to 30 people to meet defined SOPs.

• Stock management and ordering.

• Knowledge & Skills

• Exceptional organisational skills, a charismatic leadership style and flawless attention to detail

• are essential.

• Excellent Food & Beverage service knowledge.

• Previous use of an electronic booking system.

• Excellent customer service skills.

Competitive salary

Full time position, 45 hours per week, 5 out of 7, including weekends and bank holidays.

Must have a full valid driving license.

If you possess the necessary skills and experience, we encourage you to apply for this exciting role. This is a fantastic opportunity to work for a successful company. If you feel you have the relevant experience, then please apply with an up-to-date CV.