Emergency Call Handler (possible Temp to Perm for right person!)

Location: Norwich

Hourly Pay Rate:

Weekdays 06.00 to 20.00 £10.40

Nights 20.00 to 06.00 and Saturdays £14.39

Sundays and Bank Holidays £17.57

Do you want to be part of a team of Call Handlers responding to all incoming telephone calls, giving emergency calls priority over non-emergency calls; on a 24/7 basis, working rotating shifts basis.

Please only apply if you are able to work all shift patterns i.e. Days, Nights and Weekends

Qualifications

• 4 GCSEs at grade C or above (or an equivalent qualification) including English
• RSA Level 3, (or equivalent keyboard skill)

Experience Required

• Previous call centre environment
• Understanding of medical terminology
• Customer service experience
• Excellent listening skills
• Remain calm under pressure
• Handle traumatic, emotional and distressing situations
• The ability to manage and support others during times of crisis -most commonly during an emergency call

Interested, we look forward to receiving your application!

Apply Now !!!