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Customer Service / Experienced Administrator

In or around this area

Rochester

Job Reference

271877/001

Salary

£26000 per annum

Job Description

Customer Service / Experienced Administrator

We have an exciting opportunity for a full time Customer Service Advisor / Administrator to join a well established company based in the Medway Towns.

As the first point of contact, the role is to provide exceptional customer service levels and to welcome guests and greet visitors with an open, friendly and engaging style. The position is also responsible for the coordination of all front desk activities and to provide seamless office administrative support.

This will be Monday to Friday 8 am - 5pm

Responsibilities

  • I am responsible for managing the reception desk and greet all on arrival with an open, friendly and engaging style that is consistent with company brand image.

  • I ensure all visitors sign in and complete all relevant visitor security and health & safety paperwork.

  • I ensure all guests are offered refreshments and are informed of fire & emergency procedures and company facilities.

  • I announce all visitors to the person they are visiting and personally escort them to their meeting.

  • As the first point of contact, I answer and screen all incoming calls in a friendly and welcoming manner, and forward calls to the appropriate person/department.

  • I ensure the Reception area is always pristine, tidy and highly presented, ensuring adequate levels of marketing materials, stationary and materials are provided.

  • I receive, sort and distribute all post and mail packages in a timely manner.

Customer Service / Office Admin Responsibilities

  • To drive the highest levels of internal and external customer service throughout my areas of accountability, ensuring that the company's profit and strategic objectives are met and exceeded.

  • To uphold and deliver customer focus in all my interactions, acting as a Brand Ambassador, leading by example and representing the company to exceed their service and sales expectations.

  • I am responsible for the accurate input of all sales orders into the business system.

  • I will manage all customer communications from order placement through to delivery whilst ensuring that any delivery issues are dealt with quickly & efficiently

  • I will liaise with our outbound haulage providers to arrange daily collections and deliveries, ensuring customer delivery dates are met and the correct paperwork is generated

Experience

  • Proven work experience as a Receptionist, Front Office Representative or similar role.

  • A good level of proficiency in Microsoft Office & ERP System

  • Has a welcoming, friendly and engaging disposition, and approaches their work with a positive and professional

  • Works with a proactive, can-do attitude at all times.

  • Excellent communication skills with the ability to influence with all levels within an organisation.

  • Proven experience of exemplary client communications.

  • Proven experience of supporting, embracing, adapting to change in a fast movement volume environment.

  • Good knowledge of clerical and administrative procedures and systems.

  • Experience in a customer service led environment.

  • A clear and concise communicator, with a high level of spoken and written English Language.

  • Acts with initiative and happy to work in a 'hands on' environment

  • Organised and manages own workload

Please apply today by clicking on the link or emailing your CV to hayley.lovett@hrgo.co.uk

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