We use cookies. About our cookie policy

You're interested in

Customer Service Detailer x 2 (Permanent)

In or around this area


Job reference



Not Specified

Job Description

Customer Service Detailer x 2 (Permanent)

Job posted by: Justine Jones

Job specification

Position: Customer Service Detailer

Location: Holywell

Salary: £DOE

Hours: Monday-Thursday 8:15am-5:00pm Friday 8:15am-4:00pm

Due to growth and product demand we recruiting a number of Customer Service Detailers for our client based in Holywell, The successful candidates will be responsible for the day to day management of detailing customer orders; and will promote and provide a professional high-quality service to our customers by utilising in-depth knowledge of company products.

The ideal candidate will have experience within a customer focused role such as Customer Services, order processing etc have good numeracy and excellent communication skills.

Key Responsibilities:

  • Inputting customer order requirements onto SAP detailing bespoke screens ensuring high levels of accuracy and efficiency to meet customer demand
  • Utilise in-depth knowledge of company products to ensure a full range of products are offered to support individual needs of customers.
  • Ability to review customer order, intelligently review detailing guide for each product we offer and detail and arrange them in a logical order for production to manufacture and also for transporting product from plant of manufacture to customer on site delivery.
  • Using SAP to process orders ready for the planning team to schedule
  • Effectively manage and prioritise orders to ensure specific production and delivery schedules are met
  • Creating and transmitting purchase orders against established purchase agreements for generated orders, liaising with the accounts department to manage credit flow
  • Communicate with other manufacturing plants to ensure that customer orders are prioritised as per requirements
  • Provide reliable information and support, fast order processing, enabling prompt and precise invoicing for our customers as well as for our various internal and external partners
  • Liaise with internal colleagues and departments as appropriate to resolve any customer order related queries
  • Verification of customer orders from other detailers before scheduling
  • Build and maintain strong relationships with customers by providing excellent customer service.

The successful candidate will possess the following skills, qualifications, and experience:

  • Ideally previous experience of working in a fast-paced Customer Service/Order Processing type role
  • Excellent communication skills both written and verbal
  • Must have strong attention to detail and excellent PC skills (Proficient in Microsoft office packages) with a good head for numbers.
  • Previous experience of using SAP would be highly advantageous although not essential as training will be provided
  • Ability to take off customer requirements / drawings in a logical and multitasking workflow, identifying product and production requirements.
  • The ability to be highly organised with excellent administration, negotiation and problem-solving skills
  • The ability to manage complex projects to strict deadlines and to remain calm under pressure
  • The ability to work well as part of a team

Please call Nicola at HRGO recruitment for more information on 0151 3471110 or email nicola.evans@hrgo.co.uk

Similar Customer Service Detailer x 2 (Permanent) jobs in the area

Wales, Flintshire
Not Specified
Wales, Flintshire
Not Specified
Wales, Flintshire
£23000 per annum
Wales, Flintshire - Connah's Quay
£9.30 - £11.3 per Hour, Weekly pay, Free parking, Overtime, Discounts
Wales, Flintshire
£17983 per annum
Wales, Flintshire - Queensferry
£10.31 per Hour, Weekly Pay


Your Cover Letter must be a .docx or .rtf Alternatively you can type one in below.
No file chosen
Start typing your cover letter here
No file chosen
or import from cloud storage
Your CV must be a .doc .docx .pdf .rtf up to 10MB

In order to provide you with a recruitment service we may share your information with third parties such as employers and reference agencies, as set out in our privacy policy.

Your CV is being uploaded, please wait...
Apply for Job

Application Complete

Thank you for sending your details. One of our consultants will be in touch shortly.

Browse more jobs

Sorry, there has been an issue processing your job application. Please contact your local branch.