Job specification

Position: Customer Service Advisor

Location: Holywell

Salary: £DOE

Hours: Monday-Thursday 8:15am-5:00pm Friday 8:15am-4:00pm

Due to growth and product demand we recruiting a number of Customer Service Detailers for our client based in Holywell, The successful candidates will be responsible for the day to day management of detailing customer orders; and will promote and provide a professional high-quality service to our customers by utilising in-depth knowledge of company products.

The ideal candidate will have experience within a customer focused role such as Customer Services, order processing etc have good numeracy and excellent communication skills.

Key Responsibilities:

• Inputting customer order requirements onto SAP detailing bespoke screens ensuring high levels of accuracy and efficiency to meet customer demand
• Utilise in-depth knowledge of company products to ensure a full range of products are offered to support individual needs of customers.
• Ability to review customer order, intelligently review detailing guide for each product we offer and detail and arrange them in a logical order for production to manufacture and also for transporting product from plant of manufacture to customer on site delivery.
• Using SAP to process orders ready for the planning team to schedule
• Effectively manage and prioritise orders to ensure specific production and delivery schedules are met
• Creating and transmitting purchase orders against established purchase agreements for generated orders, liaising with the accounts department to manage credit flow
• Communicate with other manufacturing plants to ensure that customer orders are prioritised as per requirements
• Provide reliable information and support, fast order processing, enabling prompt and precise invoicing for our customers as well as for our various internal and external partners
• Liaise with internal colleagues and departments as appropriate to resolve any customer order related queries
• Verification of customer orders from other detailers before scheduling
• Build and maintain strong relationships with customers by providing excellent customer service.

The successful candidate will possess the following skills, qualifications, and experience:

• Ideally previous experience of working in a fast-paced Customer Service/Order Processing type role
• Excellent communication skills both written and verbal
• Must have strong attention to detail and excellent PC skills (Proficient in Microsoft office packages) with a good head for numbers.
• Previous experience of using SAP would be highly advantageous although not essential as training will be provided
• Ability to take off customer requirements / drawings in a logical and multitasking workflow, identifying product and production requirements.
• The ability to be highly organised with excellent administration, negotiation and problem-solving skills
• The ability to manage complex projects to strict deadlines and to remain calm under pressure
• The ability to work well as part of a team

Please call Nicola at HRGO recruitment for more information on 0151 3471110 or email nicola.evans@hrgo.co.uk