Job Purpose

To support the aims and objectives of our client by providing first class customer service to corporate/consumer/Local authority clients of one of its Financial Services clients, who recently featured on the London Stock Exchanges list of 1000 Companies that Inspire Britain.

Generic Profile

• Ability to use a computer
• Telephone experience
• Customer service experience required
• Driven to offer high standards of service
• Confident and outgoing
• Calm and controlled
• Assertive
• Driven by targets and incentives
• Confident and outgoing
• A level of flexibility will be required during high peak call volumes
• Excellent listening and questioning skills
• Taking payments
• Updating the customer accounts
• Achieving company KPI's working to set goals and deadlines

Main responsibilities:

• To process a high volume of customer requests accurately and within agreed timescales while fully respecting process controls and regulatory/compliance requirements
• To ensure all processes and procedures are fully adhered to. Satisfying customer requests to the highest standard and within service levels
• To liaise with colleagues where required to resolve customer queries
• To deliver superior customer service, promptly handling all calls and emails received; foster strong customer relations and actively promote the bank as the preferred provider of banking services.
• Establishes and maintains the highest level of customer care and delivery standards ensuring customer queries and complaints are addressed in a prompt and amenable manner and where applicable, directed to the relevant department on the client's behalf.
• To ensure compliance with the policies and procedures of the bank

The positions are due to start 12.10.2020 We are looking for full time 40 hours per week or Part Time 30 hours per week working across Monday-Sunday 8am-8pm on a rota basis. Positions are all temporary to permanent for the the right candidate. Roles are subject to a satisfactory credit check and DBS check which the client will process on your behalf prior to start.To apply please register with is by visiting www.hrgo.co.uk/register, once you have completed all the registration pages please call us on 0151 203 1757 and ask for Ellie or Jon.