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Customer Service Administrator

In or around this area

Malton, sherburn

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£24000 per annum

Job Description

Customer Service Administrator

Job posted by: Justine Jones

Job Specification

Position: Customer Service Administrator

Location: Malton, Sherburn

Salary: £24,000p/a + Benefits

Hours: Monday - Thursday 08.15 - 16.40 and Friday 08.15 - 15.55

Contract: Permanent

We currently have an opportunity for a Customer Service Administrator to join our busy team based in Sherburn. The ideal candidate will have customer service experience with good computer skills.

What will you be doing?

Input orders into the SAP system, process and check details and resolve any issues or queries.

  • Generating and sending order acknowledgements.

  • The timely release of order details to Production Control.

  • Handling day-to-day enquiries received regarding either a specific contract or product or general information.

  • Coordinating the delivery of each contract and notifying the customer of the delivery date (and time).

  • Responding promptly and effectively when problems arise, in-house or on-site, to minimise disruption and delay.

  • Logging of complaints and assistance in investigating these.

  • Assisting with the resolution of Finance queries and raising appropriate credits/debits.

Skills that will help you in the role:

The successful individual will be committed, driven, resourceful and have a positive can-do attitude.

  • Be able to use their initiative to solve problems and provide continuous improvements solutions.

  • Be a valued and participative member of the team.

  • Be able to learn new skills quickly.

  • 'Can do' attitude, get things done, persistent and never ever gives up.

  • Continually looking to develop oneself.

  • Champion the customer's requirements at all times.

  • Be enthusiastic, effective, passionate, and productive. Show dedication to the job in hand, and work hard to deliver it efficiently.

  • Be approachable, authentic, and keeping perspective. Values genuine relationships with colleagues and customers.

  • Be consistent, credible, and reliable. Have the courage to be honest.

Please call Nicola @ HRGO recruitment on 0151 3471110 or email nicola.evans@hrgo.co.uk

Similar Customer Service Administrator jobs in the area

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