Customer Liaison Executive

This is an excellent opportunity to help develop the future direction of the my clients business; at what is an extremely exciting time of growth and development for the group. The group is looking to grow rapidly organically and potentially in the future by acquiring new businesses.

The Role

£26k Monday to Friday- 8.15- 5.15

To effectively meet and manage Customer requirements and expectations, whilst ensuring the Company's objectives are fulfilled.

Provide a positive customer experience for all our key customers at all times.

Process information and orders accurately and in a timely manager. Resolve issues as they occur.

Manage and maintain relationships with key accounts to ensure success; develop and sustain good relationships with a view to retaining and/or increasing sales revenue.

Provide support for the Sales, Operations, Engineering, Finance and Procurement teams to achieve the optimum performance for the Company.

The Candidate

The successful candidate will be friendly and outgoing, able to talk to our valued customers and suppliers with confidence on our products and services. (Full training will be provided).

You will be adaptable and able to change pace easily. You will be highly proficient and accurate when processing orders and have great problem-solving skills to ensure our customers have a first-class customer service experience.

Key responsibilities: -

Process Sales Orders accurately by telephone and e-mail, in accordance with the Company's processes.

Data handling, entry and export through the Company's CRM System.

Liaise with operations and sales when handling enquiries

Enter all enquiries accurately with full customer requirements and details, pass information to relevant next step or appropriate contact.

Contacting new and existing customers in order to follow up recommendations, introductions, and follow up to leads.

Manage Key accounts as directed

Manage internal processes & customer forecasts as required

Prepare material product costings as required..

Support the Sales team by providing customer requested information i.e. quotations sales literature, technical specifications, or any appropriate certification details needed.

Complete Customer questionnaires and pass to next level for approval

Deal with and where possible resolve Customer Service issues, resolve or escalate problems to the correct level or appropriate contact.

Monitor the entrance to the site and receive visitors.

Cover Peers during Holiday or Sickness - As required

Resolve invoice queries and support the Accounts team

Qualifications

Educational qualifications that demonstrate proficiency in Maths and English (GCSE Levels C or above)

NVQ 2/3 - customer service

IT skills - proficient at Microsoft office systems, Word, Excel, PowerPoint etc.

Experience

Previous experience in a customer care role in manufacturing or logistics

Working in customer service roles with direct customer contact.

Telesales or other customer facing role

Invoicing / Accounts / Finance experience

Behaviours

Customer Focus - Constantly deliver quality service which meets the customer 's expectations. Build rapport to understand customer's needs, constantly trying to exceed customers' expectations.

Planning and Organizing - Establishes a course of action for self and others to accomplish goals, able to prioritise work effectively and doesn't get easily distracted. Able to deliver actions on time to make good on promises.

Attention to Detail - Is concerned to ensure the accuracy and quality of work and information. Maintains watchfulness over a period of time, implements process and checks to ensure work is of the highest standard.

Teamwork - Is willing to participate as a full member of a team, supporting and thinking of others and working to the greater good.