Contract Administrator

Job purpose: General administration, daily processing, i nputting of changes to the databases and

office administration cover.

Business Performance

Daily office duties, dealing with phone calls, customer complaints, office supplies, filing

Daily processing, inputting of changes to the databases.

Supplier query resolution.

Provide administrative cover for the general operations as and when appropriate.

Customers

Liaise with the Council as appropriate.

Liaise daily with other departments and management on the Contract for all reporting purposes.

Liaise with Business Systems and the client's as appropriate to ensure all queries and required

information is received in a timely manner.

People

No direct reports but works closely with all members of the contract.

This includes working closely with the wider administration and operations teams

Processes

Google Cloud Services (or Excel)

Processes include adherence to corporate standards

Knowledge, Skills and Qualifications

• Good computer and Google Sheets/Excel knowledge
• Good communications skills
• Excellent telephone manner
• Ability to handle large amounts of information, prioritise and organise workloads.
• Must be numerate and have good attention to detail
• The role holder is empowered to manage and challenge irregular patterns to ensure the continued high standards of information quality and integrity.
• Role holder must be confident in speaking to colleagues, customers, and third party individuals.
• Proactive and able to prioritise own workload.
• The role holder should be interested in working with databases to optimise the extraction of relevant information in a timely manner.
• Vocational qualification required in working with numerical data and the use of excel or equivalent system
• Some exposure to the waste management industry would be advantageous and experience with purchase and sales l edger tasks would be key.

Dimensions of the role

• The range of people the role holder i s expected to liaise with covers all positions within the company.
• The databases handled by the role holder are central to operational efficiencies and the production of accurate, timely and relevant information is essential for compliance and various contractual and legislative requirements.
• Must be able to provide sufficient cover within the Contract Performance Team and support other departments, as required.
• No responsibilities for purchasing, stock, buildings or equipment