• Complaint Handler / Administrator - Work from Home
• 4-6 week Placement
• £9.48p/h
• 40 Hour working week (Monday- Friday hours are flexible)

HRGO Recruitment are s for experienced Case Handlers to manage a caseload of investigations. Working in the public sector, you will need recent experience managing caseloads and complaint handling, with exceptional administrative skills.

Role and Responsibilities
Your core requirement will be to investigate and resolve complaints. You will also provide concise reports and recommendations for outcomes of complaints and follow up procedures

Working remotely, you will be task and results-driven, and employ the utmost integrity, understanding that all material you engage with is highly confidential.

About You

A complaints or investigation professional with relevant and recent experience, you will come from a regulatory background and you will have evidence of case or complaint handling. A high level of report writing is an absolute must.

• Ability to work effectively in a fast-paced and highly pressurised environment.
• Experience of dealing with complaints or similar.
• Able to deliver excellent customer-focused service.
• Ability to adapt to new tasks and responsibilities quickly and efficiently.
• The ability to communicate concisely both verbally and in written form at all levels.
• Excellent attention to detail.
• Ability to use technology to support administrative functions e.g. MS Office, Teams etc. as well as databases/case management systems.

Because this is a remote working role you will need the following equipment:

• You will need a secure WIFI connection
• You will need to have a satisfactory firewall and virus protection

Please note: A laptop is provided