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Call Centre Team Leader (Outbound) - Days M-F

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£25000 per annum, + Up to £4,000 Performance Bonus

Job Description

Call Centre Team Leader (Outbound) - Days M-F

Position: Team Leader

Locations: Birkenhead Based - Full Time

Salary: £25,000 PA + Up to £4K Performance Bonus

Hours: Monday - Friday days

Purpose Summary

You will be responsible for managing a team of Enquiry Account Managers, whilst also making outbound calls to construction professionals with the aim of increasing our client's enquiry/quotation rates.

The key areas of responsibilities for the Enquiry Team Leader include:

  • Ensure your team's targets & KPI's are continually hit and reviewed

  • Ensure effective and consistent communication throughout your team

  • Support Account Managers with development & performance via internal tools

Essential Skills:

  • Tenacious with a passion to exceed targets

  • Excellent people management skills

  • Strong understanding of the construction process

  • Full proficient in all aspects of Microsoft Office applications

Principal Responsibilities

  • Make outbound calls to construction professionals, to promote the key features and benefits of our clients' products

  • Ensure the CRM database is updated and managed efficiently

  • Consistently hitting target on own accounts

  • Ensure the team complete performance trackers

  • Identify Account Managers knowledge gaps and assist with training needs

  • Data Management - ensure data is up to date on all your Managed Account Divisions and that all projects and opportunities are being called correctly

  • Identify weaknesses within the data suggesting solutions e.g., project times, wrong sectors

  • Support Account Managers with their development & performance via Clear Review (internal tool)

  • Oversee day to day teams operations, maintain and evaluate processes

  • Attend Client review meetings

  • Report & communicate with clients on a regular basis to provide stats/results/objections & communicate back to Account Managers

Please call Laura at HR GO recruitment on 0151 3471110 or email laurab@hrgoliverpool.co.uk

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