This is an excellent opportunity to help develop the future direction of the business; at what is an extremely exciting time of growth and development. The group is looking to grow rapidly utilising a strong customer base and public frameworks
Monday - Friday 8.30am - 5pm, 40 hours with 30 Mins lunch break .
Salary Circa £30k - £35K
Purpose of the role
The Business Development Specialist will assist the Managing Director and Account Managers to grow the business, researching and contacting existing and prospective clients who may be beneficial for the business.
The Business Development Specialist is responsible for following up on new target accounts and leads and will actively promote and market the products and services of the client. This role will be influential in acquiring new clients and developing existing relationships whilst by providing a positive customer experience for all our key customers.
The Business Development Specialist will process information and proposals accurately and in a timely manager using the company's CRM system and resolve issues as they occur. Manage and maintain relationships with key accounts to ensure success; develop and sustain good relationships with a view to retaining and/or increasing sales revenue.
As a face of the Company the successful candidate will be positive, friendly, and outgoing, able to talk to our valued customers and with confidence about our products, processes, and services. (Full training will be provided).
Key responsibilities: -
Contacting new and existing customers in order to follow up recommendations, introductions, and follow up to leads.
Manage Key accounts as directed
Manage internal processes & customer forecasts as required
Process Sales Orders accurately by telephone and e-mail, in accordance with the Company's processes.
Data handling, entry and export through the Company's CRM System.
Liaise with other Departments when handling enquiries
Enter all enquiries accurately with full customer requirements and details, pass information to relevant next step or appropriate contact.
Accurately maintain specification documents - as required.
Support the Account Manager by providing customer requested information i.e. quotations sales literature, technical specifications, or any appropriate certification details needed.
Working with the Complete Customer questionnaires and pass to next level for approval
Deal with, and where possible resolve, Customer Service issues, resolve or escalate problems to the correct level or appropriate contact.
Educational qualifications that demonstrate proficiency in Maths and English (GCSE Levels C or above)
NVQ 2/3 - customer service
IT skills - proficient at Microsoft office systems, Word, Excel, PowerPoint etc.
Working in customer service roles with direct customer contact.
Telesales or other customer facing role
Customer Focus - Constantly deliver quality service which meets the customer 's expectations. Build rapport to understand customer's needs, constantly trying to exceed customers' expectations.
Planning and Organizing - Establishes a course of action for self and others to accomplish goals, able to prioritise work effectively and doesn't get easily distracted. Able to deliver actions on time to make good on promises.
Attention to Detail - Is concerned to ensure the accuracy and quality of work and information. Maintains watchfulness over a period of time, implements process and checks to ensure work is of the highest standard.
Adaptability & Flexibility - Effectively adapting to varying environments, responsibilities or people while maintaining effectiveness. Doesn't resist change and embraces it willingly.
Teamwork - Is willing to participate as a full member of a team, supporting and thinking of others and working to the greater good.
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