JOB TITLE:

Air Export Agent

DIRECT REPORTING STRUCTURE:

Air Export Lead Agent, Supervisor and/or Manager.

INDIRECT REPORTING STRUCTURE:

PURPOSE:

SUMMARY DESCRIPTION:

Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the Air Export Department.

KEY RESPONSIBILITIES:

· Ensure smooth and timely freight process flow

· Ensure accurate and timely data entry into our operational system

· Track and Trace Air Export Files and reporting

· Use workboards on daily basis

· Ensure arrival notices are communicated to overseas and customers

· Ensure accurate and timely client and vendors billing.

· Interact with our customers in arranging their international shipments, meeting customer service standards.

· Contribute to maintain good relationships with suppliers (Airline carriers, trucking companies and others involved).

· Meet compliance at all times to regulations internal and external in accordance with government regulations.

· Understand department process flow, and looking for best practices to improve operational efficiency and productivity

· Ensure all customers standard operating procedures in place and updated in the DLSOPs

· Meet KPI standards in accordance with the Company's procedures

· Overseas communications, timely responses to emails and requests (internal and external)

· Escalation of problems to Management when necessary.

· Meets company standards of 52 hours training per year per employee.

· Complete mandatory training when required

· Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.

KNOWLEDGE, SKILLS AND BEHAVIOURS:

Knowledge:

· Expeditors training and company policies.

· Expeditors services, systems and procedures

· IATA Certification (preferred)

Skills:

· Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.

· Pro-active, strong organizational skills.

· Good computer skills (Excel, Word).

· Fluent in English.

Behaviours:

· Adhere to the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

TRAINING AND QUALIFICATIONS:

Training Requirements:

· Meet company standards of 52 hours training per year, including as needed management/leadership training

Education and Experience:

· 6 months to 1 year related experience and/or training; or equivalent combination of education and experience