Sussex Recruitment seek a super administrator for their client based in Uckfield - you will deliver excellent customer service and case management administration to a portfolio of clients in this varied and busy role.
Management of cases including:
* Loading new cases
* Case reviews
* Requesting reports
* Booking appointments
* Releasing advice letters
* Closing cases
* Liaising with clients and 3rd parties via telephone, email and letter
* Escalating complex cases or those that are progressing slowly to relevant colleagues
Skills and qualifications required:
* Good verbal and written communication skills
* Initiative and a proactive approach
* Willing to take an active role in one's own development
* Experience in a customer service, case management or administration-based department
* Good IT skills to include the use of database systems, Outlook, Word and Excel. (Ideally to include knowledge of Office 365)
We endeavour to respond to all applications; however, due to the large volume this isn't always possible. If you haven't heard from us within seven days, please assume you have not been successful for this particular role. Thank you for your interest and please continue to look at our website for future opportunities.
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