Position: Administration Coordinator
Hours: Monday - Friday (must be flexible regarding hours)
Salary: £20,000p/a circa
Purpose of Role.
To manage customer service and administrative function for traffic office. Responsible for ensuring office policies and procedures are undertaken and ensuring customers are advised of all service issues timely.
Manage Traffic Mailboxes and Pallet Track Web and Management System and respond to customers timely
Deal directly with customers, colleagues, suppliers either by telephone, face to face or electronically
Responsible for ensuring customer service level requirements are achieved and customers advised of delays as required and recording all service failures
Management of Pallet Track operation ensuring consignments meet required service levels, monitoring and management of driver schedules
Weekly / Monthly report completion and mail to customers as required
Management of Stock Control of office stationary and consumables
Provision of general office support, database management and completion, e mail, telephone, fax and filing
Ensure processes are delivering intended outcomes
Report to Top Management on the performance on opportunities for improvement; on change requirements; on innovations
Ensure the promotion of customer focus
Skills and Experience
Previous Administration and Customer Service experience
Able to work in a fast-paced environment
Please call Nicola @ HR GO recruitment on 0151 3471110 or email email@example.com
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