1st Line Technical Support Analyst -Taunton
Due to our expansion, we are seeking a highly motivated, self-sufficient and technically minded technical support analyst to join our growing Taunton office. Providing 1st line IT support as part of our Service Desk Team.
Being the first point of contact for customers seeking technical assistance over the phone or email;qualifying and documenting the problems raised by customers in to service tickets;
Responsible for handling support of service requests which relate to all technology including; workstations, servers, printers, networks, and vendor specific hardware and software
Provide remote and telephone support for client networks and applications.
Industry Knowledge & Expertise:
Experience in a similar role is a mustGood knowledge of Windows Desktop Support and Microsoft Office 365 management and administration
You will have demonstrable experience of working with the following technologies:
Office 365 Administration & support
General IT Administration and Support of both Desktop and Servers across Windows & Mac OSX operating systems
LAN, Wireless Network Skills
Working with service desk tools and the ability to raise and manage tickets
Essential Skills / Experience:
Excellent organisation and prioritisation skills that can adapt to changing priorities
Astute problems solving skills - with the ability to analyse data to reach conclusions
A confident telephone manner and excellent written and verbal communication skills
Well organised and methodical approach to work - most importantly seeing tasks and projects through to completion
Ability to remain calm under pressure during challenging times
Ability to develop and maintain strong customer relationships
Exceptional customer service skills including experience of dealing with diverse customer groups.
Ability to take a problem outside of their knowledge and aim to resolve or draw on resource to ensure resolution
As a company that encourages and builds on a great work/life balance. We have a strong set of core values and work ethic to help a positive work environment.
Relaxed, environment, where we value pushing our team forward
Career development and training plans for all team members
21 days holiday plus bank holidays, increasing by 1 day every year of service to a maximum of 25
Free car parking
Contributory pension scheme
Work wear included
Team challenges and prizes
Regular company social activities
We recognise that career development is important to our staff, we offer staff ongoing training and opportunities for skill development; this is monitored and coordinated through 6 monthly staff appraisals. There is also scope for career progression within the team.
£20K - 23K
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