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1st line technical support

In or around this area

Taunton

Job reference

264485/001

Salary

up to £23000 per annum

Job Description

1st line technical support

1st Line Technical Support Analyst -Taunton

Due to our expansion, we are seeking a highly motivated, self-sufficient and technically minded technical support analyst to join our growing Taunton office. Providing 1st line IT support as part of our Service Desk Team.

Key responsibilities:

​Being the first point of contact for customers seeking technical assistance over the phone or email;qualifying and documenting the problems raised by customers in to service tickets;

Responsible for handling support of service requests which relate to all technology including; workstations, servers, printers, networks, and vendor specific hardware and software

Provide remote and telephone support for client networks and applications.

​Industry Knowledge & Expertise:

​Experience in a similar role is a mustGood knowledge of Windows Desktop Support and Microsoft Office 365 management and administration

You will have demonstrable experience of working with the following technologies:

  • Office 365 Administration & support

  • General IT Administration and Support of both Desktop and Servers across Windows & Mac OSX operating systems

  • LAN, Wireless Network Skills

  • Working with service desk tools and the ability to raise and manage tickets

Essential Skills / Experience:

​Excellent organisation and prioritisation skills that can adapt to changing priorities

Astute problems solving skills - with the ability to analyse data to reach conclusions

A confident telephone manner and excellent written and verbal communication skills

Well organised and methodical approach to work - most importantly seeing tasks and projects through to completion

Ability to remain calm under pressure during challenging times

Ability to develop and maintain strong customer relationships

Exceptional customer service skills including experience of dealing with diverse customer groups.

Ability to take a problem outside of their knowledge and aim to resolve or draw on resource to ensure resolution​

Benefits:

As a company that encourages and builds on a great work/life balance. We have a strong set of core values and work ethic to help a positive work environment.

​Relaxed, environment, where we value pushing our team forward

Career development and training plans for all team members

21 days holiday plus bank holidays, increasing by 1 day every year of service to a maximum of 25

Free car parking

Contributory pension scheme

Work wear included

Team challenges and prizes

Regular company social activities

We recognise that career development is important to our staff, we offer staff ongoing training and opportunities for skill development; this is monitored and coordinated through 6 monthly staff appraisals. There is also scope for career progression within the team.

£20K - 23K

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