Temporary Workers Handbook
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Complaints Procedure

We appreciate that, at times, you may have concerns or problems with your assignment or working environment.

If you have a complaint or query, do not hesitate to contact the supervisor at your assignment. It is important that you bring the issue to light at the earliest opportunity, so that you and your supervisor can rectify the problem quickly.

If this is not appropriate, contact your consultant and he/she will endeavour to resolve the complaint within a five working day period. If the complaint relates to your consultant, put it in writing and send it to the Branch Manager/Managing Director, who should respond within a five working day period.

If this fails to produce a mutually acceptable resolution please contact the HR department at HR GO plc by calling 01233 722432. You will be asked to put your complaint in writing and this should be sent to The HR department, HR GO plc at Wellington House, Church Road, Ashford TN23 1RE. The HR department should respond to you within a five working day period.

Alternatively, you can raise your complaint with the Recruitment Employment Confederation, our industry body. Their contact details are 15 Welbeck Street, London, W1G 9XT or 020 7009 2100.