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Temporary Workers Handbook
Complaints Procedure

We appreciate that, at times, you may have concerns or problems with your assignment or working environment.

If you have a complaint or query, do not hesitate to contact the supervisor at your assignment. It is important that you bring the issue to light at the earliest opportunity, so that you and your supervisor can rectify the problem quickly.

If this is not appropriate, contact your consultant and he/she will endeavour to resolve the complaint within a five working day period. If the complaint relates to your consultant, put it in writing and send it to the Branch Manager/Managing Director, who should respond within a five working day period.

If this fails to produce a mutually acceptable resolution please put your complaint in writing by emailing HR Department, HR GO plc at info@hrgo.co.uk. The HR department should respond to you within a five working day period.

Alternatively, you can raise your complaint with the Recruitment Employment Confederation, our industry body. Their contact details are 15 Welbeck Street, London, W1G 9XT or 020 7009 2100.