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Temporary Workers Handbook
Complaints Procedure

General Rules: Complaints Procedure

We appreciate that, at times, you may have concerns or problems with your assignment or working environment.

If you have a complaint or query, do not hesitate to contact your line manager at your assignment. It is important that you bring the issue to light at the earliest opportunity, so that you and your line manager can rectify the problem quickly.

If this is not appropriate, contact your consultant and s/he will endeavour to resolve the complaint within a five working day period. If the complaint relates to your consultant, put it in writing and send it to the Branch Manager/Managing Director, who should respond within a five working day period.

If this fails to produce a mutually acceptable resolution please put your complaint in writing by emailing info@hrgo.co.uk and the Customer Success Team will respond and escalate to the relevant manager. You should receive a response within a five working day period.

Alternatively, you can raise your complaint with the Recruitment Employment Confederation, our industry body. Their contact details are 15 Welbeck Street, London, W1G 9XT or 020 7009 2100.

General Rules: Complaints Procedure

We appreciate that, at times, you may have concerns or problems with your assignment or working environment.

If you have a complaint or query, do not hesitate to contact your line manager at your assignment. It is important that you bring the issue to light at the earliest opportunity, so that you and your line manager can rectify the problem quickly.

If this is not appropriate, contact your consultant and s/he will endeavour to resolve the complaint within a five working day period. If the complaint relates to your consultant, put it in writing and send it to the Branch Manager/Managing Director, who should respond within a five working day period.

If this fails to produce a mutually acceptable resolution please put your complaint in writing by emailing info@hrgo.co.uk and the Customer Success Team will respond and escalate to the relevant manager. You should receive a response within a five working day period.

Alternatively, you can raise your complaint with the Recruitment Employment Confederation, our industry body. Their contact details are 15 Welbeck Street, London, W1G 9XT or 020 7009 2100.