Key Purpose:

T2 Sexual Health Adviser primary role is to provide information on all aspects of sexual and reproductive health to the general public via telephone helpline and promote key messages on risk reduction as defined by our client.

To signpost service users to appropriate services for their needs and assist them beyond any barriers in accessing these services. They must be non-judgemental, calm, able to explain complex medical concerns in a simple and straight forward way and demonstrate a respectful and proactive approach to the needs of those in groups of inclusion.

Structure and Reporting Relationship:

The Sexual Health Information Line operate on two tiers T1 advisers are trained internally to triage calls and provide basic information and simple signposts.

T2 advisers are qualified to Sexual Health Adviser Competency and operate within that professional framework and the remit boundaries as defined by professional bodies and client.

Clinical Supervision, escalation and guidance is provided by Clinical Lead.

This feeds in to the wider Team Managers and Service Manager Structure.

Accountability:

To demonstrate professionalism and empathy in all interactions

To demonstrate a commitment to continuing professional development by actively monitoring latest guidance and standards issued by professional bodies.

To strictly adhere to delivering the highest level of service user engagement.

To recognise the limitations of a tele health provision and escalate appropriately

To effectively manage the content and extent of all interactions to maximise productivity

To proactively seek clarification and guidance from clinical lead where needed.

To produce high-quality, accurate documentation as required

To support colleagues and lead by example in your interactions with T1

Essential Skills, Knowledge and Qualifications:

Registered Nurse (1st level) or

• CQSW/ Diploma Social Work or
• A relevant degree: Psychology, Health Science, Social Sciences, Health

Promotion, Education or

• A relevant higher qualification e.g. an MSC in Counselling, Health Education/

Promotion, Public Health or Nursing Registration.

• Previous training in sexual health/family planning and/or HIV. ST IF competency.

Creative approach; able to generate ideas for service enhancements

At least 2 year's experience of working in a behavioural change, health advice, counselling or information service setting.

Knowledge and experience of sexual health education and promotion if other relevant background be prepared to undertake STIF competency exams.

Utilisation of counselling/counselling skills with patients either face to face or

by telephone

To have a working knowledge of clinical and psycho-social aspects of unplanned

pregnancy, Sexually Transmitted Infections, HIV or related sexual health issues.

Experience of supervision models

Self-motivated

A 'can do' mentality is imperative

Uses initiative to proactively identify and resolve any issues/barriers to effective working.

Confident use of Microsoft Teams, PowerPoint, Share Point and telephony

platforms.

Additional Features:

• Excellent communication and interpersonal skills
• Able to handle complex queries of a sensitive nature
• Ability to engage and assess needs in a timely manner
• Ability to articulate and communicate effectively with service users of all ages (including young people), conveying information and tailoring support specific to caller's needs, age and understanding
• Ability to handle a large number of calls professionally
• Ability to handle a wide range of calls from individuals of all ages and diverse backgrounds
• Understanding of and ability to adhere to strict service and clinical guidelines
• Ability to update knowledge and skills with new developments in clinical guidelines and/or changes to service delivery
• Ability to work on own initiative whilst recognising limitations and when referral to another service or escalation to the clinical lead is required.
• Ability to articulate and communicate effectively with service users, colleagues and external stakeholders.
• Presentation skills
• IT Skills & ability to keep accurate records