Job Title: Telephone Negotiator

Location: Sheffield

Salary: £11.44 per hour

Job Type: Permanent

Working hours: 9am to 5pm, Monday to Friday. (30 min unpaid lunch break).

Our client is seeking a highly motivated and skilled Telephone Negotiator to join the team. As a Telephone Negotiator, you will be responsible for handling outbound calls to manage customer accounts and ensure timely payments.

Key Responsibilities:

- Utilise persuasive and effective communication techniques to reach resolutions

- Resolve payment disputes and maintain positive customer relationships

- Monitor credit limits and provide insights on credit control to our accounts team

- Accurately post customer payment details into different systems

- Utilise Waste Logics System (training provided, experience advantageous)

Requirements:

- Strong communication and negotiation skills

- Attention to detail and ability to prioritise tasks

- Proficient in financial software and Microsoft Excel

- Previous experience in customer service or negotiation roles is a plus

- Comfortable working to targets

- Problem-solving abilities

If you are a proactive individual with excellent communication skills and a passion for customer service, we encourage you to apply now by submitting your CV.

Doncaster Hub