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Telephone Account Manger

In or around this area


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£23000 per annum, Plus Commission and Additional Benefits

Job Description

Telephone Account Manger

Job posted by: Debbie Unsworth

Job Title: Telephone Account Manager

Location: - Working from home


We are working with a company that is is one of the most recognised, successful and trusted providers of software solutions in the Education marketplace.

We are looking for a Training Sales Specialist / Account Manager will work in their business unit to sell training and consultancy services to educational establishments and central educational bodies across the UK. The training sales team form a vital commercial and communication channel, working efficiently and strategically to help achieve sales objectives. The training sales team are responsible for both handling reactive sales enquiries and developing business with existing accounts at all levels. You will have a portfolio of existing customers and an annual sales target that you will need to plan how to achieve, by building solid and strategic relationships to sell additional solutions and services.

You will need effective writing skills in order to communicate clearly and concisely both internally and externally and will be required to fully own and run your territory with regard to building pipeline, monthly forecasting and closing business to target.

Please note, this is a fully remote role.


  • Proactively seek sales target delivery within defined territory
  • Developing strategies to manage your territory responsibilities,
  • Driving and maintaining a healthy and accurate pipeline
  • Working closely with the field sales executives to develop strategies to manage your territory
  • Use of internal systems will also be essential, CRM and sales processes ensuring that all opportunities are tracked whilst producing quotations, proposals and information packs where necessary
  • Ability to analyse a large volume of client and lead data, in order to develop multiple campaign themes at any one time within your territory
  • Ownership of defined customer territory to work with, with the expectation of conducting full research on market trends and customer history
  • Ability to work to defined KPI's that are a minimum requirement, i.e. dials, conversations, new leads, pipeline add, and closed deals, which will be measured daily, weekly, and monthly
  • Exceptional telephone manner with the ability to understand positive buying behaviours
  • Qualification of opportunities by understanding customer needs, budgets, decision making unit and authority to make a decision
  • Use a consultative sales methodology and overcoming competitive sales objections to positively position our services
  • Working closely with the marketing team to ensure you are aware of the marketing activities calendar to convert


  • Proven experience in an Educational focused or related field highly desirable
  • 2-5 years' experience in a sales organisation with proven success to achieve sales targets
  • Ability to work in a goal-oriented environment under pressure
  • Ability to adapt communication style to the targeted audience
  • Strong interpersonal, verbal and communication skills
  • Experience working with multiple services at any one time
  • Confident and polished phone prospecting skills required
  • Outstanding skill in the use of Word, Excel, and various email programs.
  • Demonstrable organisational skills with the ability to prioritise and multi-task
  • Charismatic, positive and committed, with a strong work ethic and high levels of energy and honesty
  • Hungry and motivated outlook with the ability to work on your own initiative
  • Positively contribute to regular team meetings and coming up with new ideas to achieve sales targets

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