Job Description

Position: Technical Administrator

Location: Ellesmere Port

Hours: Monday - Thursday 8:30am-5:00pm, Friday 8:30am-4:00pm

Salary: £21,000p/a circa

Our client is a successful Engineering / Manufacturing company who supply to their customers globally, they are looking for a new addition to their well-established team. The ideal candidates will have previous Customer Service skills/Technical Administrator coupled with excellent communication skills and computer knowledge.

Duties:

• Provide a point of contact for new and potential customers to the business

• Answer customer queries, developing SMART (Specific, Measurable, Achievable, Realistic, Timed) working practices to handle queries more efficiently

• Prepare quotations and provide technical advice on the company's product range to ensure that specific customer application problems are resolved

• Log information on calls received, where required and maintain detailed and accurate records.

• Be proactive in the monitoring and analysis of quotation progress, ascertaining the reason if an order is not placed

• Process all orders in a timely and efficient manner

• Maintain regular contact and a high level of service with existing customers

• Look for ways to develop the portfolio of products they purchase

• Deal with all customer complaints in a friendly and helpful manner

• Participate in meetings, conferences, and project team activities

• Establish and maintain effective working relationships with co-workers, supervisors, and the general public

Experience / Skills

• Computer literate - Word, Excel, Outlook, and Data Entry

• Communication skills: verbal (including good telephone manner) & written

• Problem solving skills

• Experience of working in a similar role such as Technical Administrator/ Sales or Customer Service would be advantageous

• Ability to work without close supervision

Key Competencies

• Personal work planning and organisational skills

• Ability to work to deadlines

• Persuading and Influencing

• Meeting Customer Expectations

• Adaptable

Please call Laura at HR GO recruitment for more information on 0151 3471110 or email Laura.Burtenshaw@hrgo.co.uk