Our client has been manufacturing shower pump systems for over 20 years. They are established as one of the market leaders in the UK, delivering high quality shower pump ranges representing 4 core values, quality, technology, service and value.
Due to their strong brand heritage and success they are seeking a Technical Support Advisor to be based in our manufacturing and operational office in Sunderland, Tyne and Wear. This is a full time position, providing excellent customer service and technical support to our customers.
Following an in-house training programme you will be required to advise both householders and plumbing installers on all issues relating to servicing, selecting and installing shower pump systems.
Essential skills/experience for the Technical Support Advisor role:-
Excellent communication and listening skills with a good telephone manner
* Trade Counter Sales Experience preferred
Experience of working in a Customer Service orientated role and have a solid understanding of good customer service, essentially within a trade or technical environment
The ability to problem solve through probing of questions and gathering information
Have an empathetic and caring nature
Strong competency and ability to use various computerised systems
Familiar with Microsoft Office
Minimum of 5 GCSE's at grade "C" and above
Reliable and punctual
Desirable skills/experience for the Technical Support Advisor role:
Worked and have recent experience of a technical, trade or engineering support role
UK plumbing experience within the UK plumbing industry would be advantageous
Experience of working in an office environment
Call/Contact Centre/Technical Support Centre
If you looking for a long term career within a forward thinking company who are leaders in technology and service within the sector please apply.
Salary: Negotiable, dependent upon experience
Working Hours: 38 hours per week, with 30 minutes for lunch
Holidays: 20 days, plus 8 statutory Bank Holidays. Holiday entitlement increases by one day per year of service up to a maximum of 25 days.
Other Benefits: Pension, Life Assurance and critical illness cover
Thank you for sending your details. One of our consultants will be in touch shortly.