Job Description

Position: Group Reservations Team Manager

Location: Ellesmere Port

Hours: Full Time - Permanent Shift basis, Mon-Fri between the hours of 8:00am - 7:00pm

Salary: £27,000 DOE P/A + Company Bonus and Other Benefits

Due to growth and success, we are currently looking for a Group Reservations Team Manager to join our client based in Ellesmere Port.

The ideal candidate will have gained previous management experience and skills as well as running a team is a must. You will possess strong leadership skills, be committed, enthusiastic and supportive team member. Must be able to compile accurate business reports and letters as well as attend and contribute to senior level meetings or departmental reviews.

What the company offer:

• Modern office environment, easily accessible with local transport links within walking distance

• In-house training and on-going career development

• Pension company contribution

• Company Bonus Scheme

• Long Service and Employee Awards

About the role:

• Help assist team each morning to prioritise workloads and allocating jobs to staff members

• Ensure a rota is in place to cover all shift patterns

• Creating and implementing staff PDP's

• Strive to boost productivity whilst maintaining the high level of staff morale

• Quality control of emails and calls ensuring service standards are achieved

  • Improve processes and efficiencies of the reservations department to reduce errors

• Drive and lead process improvements ensuring teams sales targets are achieved

  • Improve call stats by thinking of ways by streamline processes and reduce call volumes

• Take on new projects and process effectively and efficiently

• Work closely with the Group Operations Team Manager to ensure a smooth 5-star customer journey from start to finish

• Work closely with the systems team to escalate system faults as soon as they happen and work with sales to communicate these to agents if needed

• Deal with escalations from Team and investigate any errors to minimise costs

• Assist with Training / Training Plans & Recording of staff achievements

• Communicate effectively with other teams within the network and wider if required

  • Communicate effectively as a team - morning buzz - team meetings etc

• Assist with the training of Tour Operators with regards systems

• Ad-hoc tasks from Manager

• Monitor service levels and report weekly

• Recognise market trends and utilise the information to increase figures and brand awareness

• Monitor the team's write-off and potential write offs and report Monthly

To apply please forward your current CV to laura.burtenshaw@hrgo.co.uk or call 0151 347 1110 to discuss in more detail.