HRGO are recruiting a Maternity Cover Team Leader for our client based in Deal. The Team Leader provides first line management to a team of Carer Support Coordinators and also provides direct support to Carers to help them navigate through health and social care systems and access community resources. The post holder is responsible for providing appropriate up to date information, and support to both staff and Carers.

Core Duties

• Provide first point of contact to a team of Carers Support Coordinators, providing information, and support about queries or problems in relation to individual cases

• Support the Carers Service Manager in the implementation of change, revised practice, processes and reporting systems to facilitate continual improvement

• Support and manage team members to deliver organisational goals and objectives

• Implement performance management policy, review and develop as appropriate

• Allocate Carers Assessments to team members and quality assure Carers Assessments once completed

• Authorise Carers one off payments and provide first line approval for applications for a Direct Payment

• Work with the Carers Service Manager and other Team Coordinators to plan activities

• Allocate outreach visits and other undertakings to team members

• Provide examples of impact of support to Carers using case studies and evaluation tools

• Contribute to Carers newsletters and promotional materials

• Carry out risk assessments as required

• Work with Carers to identify their needs and offer support options to meet those needs

• Provide emotional support (not counselling) and information and support to Carers

• Build a rapport with Carers and maintain contact using their preferred communication method

• (Including telephone, e-mail, skype, face to face sessions)

Essential

• Experience of providing direct services to people with care needs and/or Carers

• Experience of managing people.

• Experience of dealing with confidential and sensitive matters

• Experience of working to policies and procedures

• Experience of using Microsoft Office programmes and database or information systems

• Experience of providing information to enable individuals to make informed choices

• Knowledge of the needs of Carers and those with care needs

• Knowledge of the voluntary and statutory sectors

• Awareness of how care funding works and applies to Carers and those with care needs

This is a working from home role, with visits to the office and travel across East Kent. You must have a full driving license and your own transport. This is a full-time, Maternity Cover position, 37.5 hours per week and is an excellent opportunity to work with a successful and well-established company. If you feel you have the relevant experience, then please apply with an up-to-date CV. If you have not been contacted within a week, you should assume that you have been unsuccessful at this time.