An exciting opportunity has arisen for A surveying coordinator team leader for a large insurance /loss adjusters company that provide property claim handling and claims workflow technologies to insurers, brokers and other property service organisations across the UK.

We are open to candidates nationally and locally, so can be office based or home working.

The surveying team comprises a team of chartered surveyors who carry out a number of services for clients, including building defect diagnosis, scheduling of repairs, tender process and project management and the support they need to manage the administration.

This role has the overall responsibility for the successful leadership of the surveying support team, working closely with the surveyors who are all home based.

The surveyors all cover fixed regional areas but at times, flexibility is necessary.

You will be able to apply a high level of technical expertise to different situations, managing various parties involved throughout the process, along with strong organisational skills.

You will have leadership experience and have the confidence to make informed decisions. Insurance claim knowledge is useful, but we will provide extensive training to develop you as required.

Key Accountabilities:

Speaking and communicating with customers, clients and adjusters to arrange appointments, prioritise surveyor's workload and manage the team.

Making informed decisions - e.g. who to send out to visit the customer to assist with their claim.

Leading the surveyor team on a day to day basis, ensuring the surveyors are operating within SLA and efficiently

Understanding the different reports compiled by the surveyors and issue to relevant parties within agreed timescales.

Ensuring that all invoicing is completed accurately.

Logging and managing complaints in accordance with client requirements should they arise on a claim.

Maintaining a close working relationship with the surveying team, to ensure that tasks and relevant actions are completed.

Maintain rapport with internal departments and continue to work with relevant areas within claims Consortium Adjusting.

Ensuring comprehensive and accurate notes are recorded on all files. Including regular updated Present Position Notes.

Managing a varied workload. From time to time you may be required to assist on areas outside the remit of this job description on an adhoc basis.

Ensuring targets and service level agreements are achieved.

This client offers excellent benefits