Eclipse Group Solutions we are here to make it easier for people and businesses to buy online. We help sellers get, keep, and continually excite their customers. Our digital commerce expertise combined with a host of support services, and our highly personal approach means we are brilliantly placed to serve some of the best retailers operating in the digital sphere.
We are looking for an experienced Support Analyst who would like to cooperate with us. Location: 100% remote or can be from one of the UK offices (London, Manchester, Hurley, Ashford)

Ecommerce Operations are the team responsible for keeping our customer's eCommerce websites transacting. Key activities are to monitor and analyze systems to prevent issues from occurring that would impact website customers or business users.
The job involves designing and using state of the art cloud technology to build dashboards and monitoring solutions that provide up to the minute views of key system performance to prevent them from occurring in the first place, but when things do go wrong to aid in troubleshooting and restoring service as quickly as possible.

Key technologies in use - Dynatrace, Grafana, SiteSpeed, Kubernetes, AWS, Terraform, Docker, AWS Commerce, Adobe Commerce, Java, Python, SQL

Requirements:

• SQL: proficient in producing fast and efficient queries
• ITIL processes - understanding the foundations of good IT Service Management (ITSM) and customer service.
• Basic programming skills are required, e.g. ability to read stack traces and read the code, able to write simple scripts
• Nice to have: knowledge of either hybris / SAP commerce or Magento framework or some frontend skills
• Ability to take ownership of an issue and resolve it from end to end, but also work as a team if wider subject matter experience is required
• Excellent problem-solving skills
• Excellent communication skills with the Client

We offer:

• Possibility to work remotely or in the office in the UK
• Perm or B2B contract
• Long-term cooperation
• Internal and external training
• Flat structure, non-corporate atmosphere