* High level of fluency in written and spoken English and German * Customer Focus - Demonstrates at least 6 month's experience in a customer service environment. * Social Media - Must have experience using popular Social Media platforms, especially Facebook & Twitter. * Specialist Expertise- Demonstrates excellent technical proficiency and reasonable knowledge of the Internet, can communicate technical issues trouble shoot in a friendly manner to all levels of technical ability. * Effective Communication - Creative writing skills - ability to repeat the same message, written in many different ways and tailor to customer technical expertise level. * Working with others - Team player, with the patience to learn and adapt to the communication style of, our client and their products brand personality. Supporting the team in achieving the highest quality standards. Takes an active role in generating a pleasant, productive and professional working environment. * Planning & Organising - Ability to multitask, plan and prioritise workload, and work on their own accord. Diplomatic and cool under pressure. * Resilience - Demonstrates resilience and ability to work on own initiative. * Problem Solving - Demonstrates problem solving and troubleshooting skills. * Responsibility for Results - Demonstrates ownership and accountability to achieve deadlines and targets. * Managing Change- Ability to work effectively in a fast-pace, dynamic and changing environment. * Negotiation and Influencing - Excellent negotiation skills and ability to deal confidently with escalations /complaints. * Passion - Keen interest in Social Media engagement and delivering excellent customer service. * Innovation - Ability to look beyond obvious solutions and experiment with different approaches.