HRGO are currently recruiting for a Service Manager on behalf of large well established company located in Normanton with a national presence. They have on site parking and fantastic transport links making them ideally located for candidates from Wakefield, Leeds, Barnsley, and surrounding areas.

Benefits:

• Starting salary of up to £35,000
• 22 days holiday plus stats
• Company mobile phone and pension
• On site parking and cafeteria

Hours: Monday to Friday 8 - 5, with an hour for lunch.

Duties Include:

• Manage the day to day running of a fast-paced service department
• Manage a team of 4 nightshift duty managers
• Managing & Monitoring of telemetry
• Process customer calls for the Service Department.
• Complete management of manufacturer warranty process.
• Process chargeable & non-chargeable job sheets to include Fuel Utilities and Fuel 4x4.
• Recording duty on call forms and adding to breakdown list.
• Consolidation of the service list.
• Resolution of service list queries.
• Create and distribute service & lists.
• Process on/off/exchanges on to service list.
• Creation of Management Reports.
• Plan and maintain the EE Service list to include the application of permits.
• Oversee the running of all third-party service contracts.

Candidates require:

• Managerial experience
• Confident in dealing with people on the phone and in person;
• Ability to work as part of a team and on own initiative;
• Good communication skills and the ability to connect naturally with people
• Work well on own initiative and as part of a team
• Ability to ensure the work gets done in a timely and effective manner
• Ability to follow Company policy and procedures.
• Ability to understand and implement written and verbal instruction.
• Self-motivation
• Strong Excel skills