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Service Desk Administrator

In or around this area


Job reference



up to £21000 per annum

Job Description

Service Desk Administrator

HRGO are currently recruiting for a Service Desk Administrator on behalf of large well established company located in Normanton with a national presence. They have on site parking and fantastic transport links making them ideally located for candidates from Wakefield, Leeds, Barnsley, and surrounding areas.


  • Starting salary of up to £21,000
  • 22 days holiday plus stats
  • On site parking and cafeteria
  • Shopping Vouchers at Christmas

Hours: Monday to Friday 8 - 5, with an hour for lunch. Occasional weekend cover may be required, this will be paid at overtime rate

Duties Include:

  • Process customer calls for the Service Department.
  • Complete management of manufacturer warranty process.
  • Process chargeable & non-chargeable job sheets to include Fuel Utilities, Fuel 4x4, and ENW own sets.
  • Recording duty on call forms and adding to breakdown list.
  • Consolidation of the service list.
  • Resolution of service list queries.
  • Create and distribute service lists.
  • Create and distribute overdue list.
  • Process on/off/exchanges on to service list.
  • Assist in the production of Management Reports.
  • Plan and maintain the EE Service list to include the application of permits.
  • Oversee the running of the UU Service Contract.
  • Support the fuel management function.
  • Carry out any reasonable ad-hoc duties requested by your direct Line Manager or the Management Team.

Candidates require:

* Administration/Office Work or experience;
* Plant Service experience and Service Controller Experience would be highly desirable

Must be strong on Excel including:

* Be able to sort data, accurately and reasonably fast.
* Filter data
* Pivot tables
* Report on Excel - Though not a necessity formulas are an advantage.

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