- Job Title: Service Delivery Manager
- Location: Eastbourne
- Salary: £30k-£40k (Dependent on experience)
HR GO Recruitment are looking for an experience service delivery manager for our busy and welcoming client. This is an exciting role within a growing technology provider based in Eastbourne, East Sussex. You will be reporting to the Chief Operating Officer.
Responsibilities
- You will be responsible for the delivery of a high-quality ICT support service.
- This role will oversee the Service Desk as a whole, including the Service Desk Manager, to ensure the highest degree of customer service is maintained at every stage of communication.
- You will be putting in place processes and control to ensure business needs are met.
- liaising with external stakeholders, managing processes and be an effective influencer.
- You will actively gather and act upon feedback to implement and drive improvement initiatives.
The successful candidate will be able to demonstrate:
- Excellent communication and literacy skills, including presenting complex information to a non-technical audience.
- The ability to understand and decipher technical concepts to ensure successful delivery.
- The initiative to manage their own workload and that of others, identify
- Priorities and work to deadlines. A professional manner towards both clients and colleagues.
- The ability to identify strengths and weaknesses within team members and
- the leadership qualities to motivate and develop them as individuals. Competence and comfort working in a fast-paced environment.
- Discretion when managing sensitive and sometimes confidential information.
Benefits
- Individual training and development plans
- Regular company and team social events, plus participation in charity and sports
- events
- Cycle to Work scheme
- Enrolment into the workplace pension scheme
- Membership scheme offering discounts at major retailers, leisure, and travel
- operators, a free monthly cinema ticket and more
- Private healthcare after 3 years of service
- Unlimited tea and coffee in the office
If you are interested, please click apply now!