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Service Delivery Manager

In or around this area


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up to £40000 per annum

Job Description

Service Delivery Manager

  • Job Title: Service Delivery Manager
  • Location: Eastbourne
  • Salary: £30k-£40k (Dependent on experience)

HR GO Recruitment are looking for an experience service delivery manager for our busy and welcoming client. This is an exciting role within a growing technology provider based in Eastbourne, East Sussex. You will be reporting to the Chief Operating Officer.


  • You will be responsible for the delivery of a high-quality ICT support service.
  • This role will oversee the Service Desk as a whole, including the Service Desk Manager, to ensure the highest degree of customer service is maintained at every stage of communication.
  • You will be putting in place processes and control to ensure business needs are met.
  • liaising with external stakeholders, managing processes and be an effective influencer.
  • You will actively gather and act upon feedback to implement and drive improvement initiatives.

The successful candidate will be able to demonstrate:

  • Excellent communication and literacy skills, including presenting complex information to a non-technical audience.
  • The ability to understand and decipher technical concepts to ensure successful delivery.
  • The initiative to manage their own workload and that of others, identify
  • Priorities and work to deadlines. A professional manner towards both clients and colleagues.
  • The ability to identify strengths and weaknesses within team members and
  • the leadership qualities to motivate and develop them as individuals. Competence and comfort working in a fast-paced environment.
  • Discretion when managing sensitive and sometimes confidential information.


  • Individual training and development plans
  • Regular company and team social events, plus participation in charity and sports
  • events
  • Cycle to Work scheme
  • Enrolment into the workplace pension scheme
  • Membership scheme offering discounts at major retailers, leisure, and travel
  • operators, a free monthly cinema ticket and more
  • Private healthcare after 3 years of service
  • Unlimited tea and coffee in the office

If you are interested, please click apply now!

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