SALES ASSISTANT MANAGER - HARRODS We currently have a fantastic opportunity to work for a very successful high-end retail company to work in their Harrods concession in the role of a Sales Assistant Manager. Salary - £25k OTE £30k Location - Harrods, Knightsbridge MUST BE ABLE TO WORK WEEKENDS AREAS OF ACCOUNTABILITY * Maintain and increase the sales figures of the store/concession * Ensure that sales budgets/targets are communicated to staff and the progressive result of the store/concession * Ensure staff acknowledge customers quickly and offer friendly, courteous and efficient service * Be aware of competitor ranges and price points * Record and reports any missed opportunities * Ensure staff use and understand the 'Add on Sale' technique * Ensure that all staff has a thorough knowledge of all products * Confident in handling customer enquiries and complaints when required * Assist in completing all weekly/monthly budget/target sheets * Assist in setting individual goals for staff based on the monthly budget/target set for the department * Maintain a high level of sales ensuring that you always lead by example on the sales floor * Assist in training staff in company selling techniques using relevant materials and recognise any sales training requirements that an individual staff member may need * Confident in delegating to staff * Ensure there is adequate cover on the shop floor at all times * Assist in maintaining staff discipline and carry out investigations when required * Ensures all store and company rules and standards are adhered to at all times by staff * Ensures that the daily brief is organised and communicated to the team * Assist in carrying out performance appraisals and follow up on targets set * Manage the overall look of the department on a daily basis * Maintain a high level of housekeeping at all times * Ensure all brands/products/styles are represented on the shop floor * Ensure the store environment has a welcoming and luxurious feel * Assist in implementing any changes to procedures quickly and efficiently * Establish a good understanding of health and safety policies of the store and ensure that staff uphold these policies SKILLS AND EXPERIENCE REQUIRED * Must have strong proven administrative skills * MUST have previous Assistant Store Manager experience within a luxury brand * Confident and able to delegate tasks to team * Exceptional customer service * Ability to communicate professionally and build rapports with people from all backgrounds * Able to work well under pressure * Organised and a high attention to detail