Position: Retail Call Advisor

Location: Birkenhead

Hours: between 8am-8pm weekends on a rota

Salary: £328 - 349.00 per week

Duties

• Answering incoming customer service calls from customers - where is my parcel and delivery based queries
• Processing customer queries and amendments as requested
• All associated back office administration duties
• Handle customer enquiries via telephone /email/live chat and social media channels
• Liaising with customers, internal/external departments
• Manage and resolve customer complaint sand identify and escalate priority issues
• Document all call information according to standard operating procedures

Generic Profile

• Excellent telephone manner and clear verbal communication skills
• Call Centre experience advantageous and Customer Service experience preferred
• Excellent grammar and punctuality
• Committed to delivery of a consistently high quality of customer service
• Ability to communicate in a clear and effective manner via different methods
• Excellent listening and questioning skills
• Excellent conflict management skills and objection handling techniques
• Confident personality and skill in striking rapport with the customer
• Basic level of keyboard competence and computer literacy
• Enjoy working within pressurised, target driven team
• Self-motivated with an aptitude for maintaining enthusiasm and focus within a routine environment
• Good team player

Please call Nicola or Beth for more information on 0151 3471110 or register your detail www.hrgo.co.uk/register-new