Hours: Monday-Friday - Hours between 8am-8pm (must be flexible on all potential shifts within these hours)

P/T morning and afternoon shifts available

Saturday-Sunday - Hours 8am - 1pm

Pay Rate: Hourly rate of £8.72 p/h 37.5 hours

Working on behalf of Serco on the 2021 Census you will be based at home with IT equipment provided, to be collected from a close location.

You will be responsible for taking inbound calls from the public and guiding them through the process of the capture of personal data.

A successful Customer Service Representative will ideally have:　

• Excellent customer service skill
• A friendly approach & bubbly personality.
• The ability to empathise with the callers while maintaining professional standards
• An ability to take ownership of queries and the desire to achieve a resolution on every call
• Accurate capture of personal data
• Experience in dealing with a high volume of calls from a varied customer group.
• Excellent Keying/Listening & Data Inputting skills.
• Ability to navigate around a PC comfortably
• A good record of punctuality.
• Resilience and good work ethic.
• Understanding of and adherence to the company policies and procedures
• Inbound calls - primarily dealing with general customer queries plus personal data capture. There may also be some limited outbound calling (not sales)
• Some staff will also be required to multi-skill across webchat/SMS/email
• Weekend work: Will be open on Sunday 21st March and you must be available to work

You will require a current or new DBS certificate.

If you believe you have what it takes to be a customer service representative, then we would love to hear from you.