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Remote working Customer Service Advisor - Census 2021

West Midlands - Dudley
£8.72 per Hour
Job Reference

Hours: Monday-Friday - Hours between 8am-8pm (must be flexible on all potential shifts within these hours)

P/T morning and afternoon shifts available

Saturday-Sunday - Hours 8am - 1pm

Pay Rate: Hourly rate of £8.72 p/h 37.5 hours

Working on behalf of Serco on the 2021 Census you will be based at home with IT equipment provided, to be collected from a close location.

You will be responsible for taking inbound calls from the public and guiding them through the process of the capture of personal data.

A successful Customer Service Representative will ideally have: 

  • Excellent customer service skill
  • A friendly approach & bubbly personality.
  • The ability to empathise with the callers while maintaining professional standards
  • An ability to take ownership of queries and the desire to achieve a resolution on every call
  • Accurate capture of personal data
  • Experience in dealing with a high volume of calls from a varied customer group.
  • Excellent Keying/Listening & Data Inputting skills.
  • Ability to navigate around a PC comfortably
  • A good record of punctuality.
  • Resilience and good work ethic.
  • Understanding of and adherence to the company policies and procedures
  • Inbound calls - primarily dealing with general customer queries plus personal data capture. There may also be some limited outbound calling (not sales)
  • Some staff will also be required to multi-skill across webchat/SMS/email
  • Weekend work: Will be open on Sunday 21st March and you must be available to work

You will require a current or new DBS certificate.

If you believe you have what it takes to be a customer service representative, then we would love to hear from you.


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