2/11/2019 2:46:00 PM
HRGO Recruitment
HRGO Recruitment
Tyne and Wear
Newcastle upon Tyne

National Careers Service Team Manager

Tyne and Wear - Newcastle upon Tyne
£11.50 - £12.00 per hour
Job Reference

HRGO Recruitment are working alongside our Award-winning client in Newcastle and are looking to recruit a Team Manager within the National Careers Service on a fixed-term basis.

The Team Manager heads up a team of advisers to ensure they are working to the highest standard possible and also motivate their staff to ensure customer satisfaction. Team Managers are also responsible for management of all staff issues including sickness and attendance, coaching and mentoring of staff.

The successful candidate will be expected to work within a targeted quality framework and also motivate staff to the best of their ability.

In addition to this, operational management is a large part of the role. Working with the other Team Managers, the successful candidate will be accountable for operational service management to meet KPI standards in all areas on a strategic and daily real time basis, including but not limited to; response rates, transfer volumes, uptime, call recording, updates to customers, customer satisfaction and outcomes. Floor walking and maintaining management presence is a large part of the role.

Team Managers are also involved in other HR activities as required, such as attending and chairing investigation and disciplinary meetings.

Key Skills and Abilities:-


An understanding of operational performance

Ability to work independently, often to tight deadlines

Ability to work within defined quality guidelines and to maintain good practices at all times

Ability to gather data from a range of qualitative and quantitative sources

Ability to analyse data, identify trends and investigate the cause of those trends

Self-motivation with an eye for detail

Confident communication skills with an aptitude for communicating with large and small audiences alike

Excellent time management skills

Ability to deal with safeguarding and child protection issues in a calm and confident manner while adhering to process

Confident with Microsoft packages, including Excel

Ability to use multiple systems to extract data

Ability to address behavioural issues in a professional, composed way

Proficient in data and information security practices

The successful candidate must be educated to degree level or a minimum of a Level 4 qualification and work experience within the sector.

Knowledge of the National Careers Service would be advantageous or a background a similar setting. You must have line management experience and also coaching and mentoring experience.

If you are interested in this role, please forward your CV with a covering letter as to why you think you have the relevant skills to undertake this role.

Closing date for this role is 25th February and is a Fixed-Term role until May with the possibility of an extension.

The rate of pay is approximately £23k per annum.


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