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Monitoring/CCTV Operator

Kent - Ashford
£9.70 per Hour
Job Reference

HR GO are proud to be working with Ashford Borough Council in the search for a temporary Monitoring Operator.

This role will be for 3 months working on a rotating shift pattern to cover the 24/7 surveillance desk. Shifts will be 0600-1800 and 1800-0600 and can include weekends.

Applicants MUST have a valid SIA Licence in CCTV Surveillance.

To be responsible for providing cover across the CCTV, Lifeline and Out of Hours services.


  • To respond and prioritise emergency telecare calls.
  • To operate the CCTV system in accordance with procedures and current legislation.
  • To act as controller of the Town Net Radio and respond to the Police radio when required.
  • To operate the out of house service in accordance with procedures.
  • To prioritise workload according to the number of incidents and levels of risk being monitored.
  • To maintain records of all activities and communications in response to each request.
  • To report any equipment malfunction that affects the delivery of service.
  • To provide the highest standard of Customer Service, maintaining confidentiality at all times.
  • To liaise with partner agencies and all services with requests for assistance.
  • To make decisions using knowledge and experience within parameters set by management.
  • To work shift patterns on a rota basis including weekends and bank holidays.
  • To promote a culture of strong communication and team working with the service and support other areas of the business.
  • To follow Safeguarding policies and report any concerns.
  • To attend training and team meetings.


  • Experience with CCTV or Lifeline
  • Experience of IT systems
  • Experience of being innovative and problem solving
  • Clear spoken English and clear handwriting
  • Strong organisational skills
  • The ability to speak with vulnerable people with empathy
  • To be able to remain calm under pressure and dealing with potentially distressing incidents.
  • Valid SIA Licence in CCTV Surveillance.


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