Job Description

Position: Customer Marketing Lead

Location: Ellesmere Port

Hours: Flexible between the hours of 8:00am - 7:00pm but usually 9:00am - 5:30pm Monday - Friday

Salary: £30,750 - £32,800 DOE + bonus and additional benefits

We are recruiting for a Customer Marketing Lead to join our clients marketing team and assist the Marketing Manager in creating tactical plans to support our overall market-oriented strategy. This is a newly created role, so offers the right candidate an exciting opportunity to make their mark and bring in their own ideas and concepts that will support their growth.

This is a key role within a cross-functional team of brilliant marketers and graphic designers. Both the team and wider company offer a creative and supportive environment for the Customer Marketing Lead to develop and contribute.

If you are currently seeking a new challenge, work within a great team in an excellent environment then this is opportunity for you!

About the role:

• Build effective interdepartmental relationships to ensure customer-centricity is at the forefront of all customer touch points

• Develop and manage the execution of own-brand marketing and communication plans, always ensuring customer centricity

• Work closely with the internal teams to increase the marketing team's customer-related and product knowledge bases, to better understand current challenges our customers face and how our products and services meet their needs

• To plan and manage educational campaigns that add value to the customer

• Undertake customer research projects as necessary

• Measure customer happiness/ Net Promoter Scores and carry out competitor analysis as necessary

• To confidently present marketing ideas to key stakeholders to secure investment

• Writing and editing copy for a variety of channels and audiences

• To develop a deep understanding of business, all sub brands, and our overall strategic objectives

• Brief projects into the internal design team, ensuring designs meet the overall requirements of the project - being sure to give fair, clear and constructive feedback

• Plan and manage events (virtual and face to face as required

• Act as the brands customer champion

Essential Skills:

• Three to five years marketing experience or demonstrable experience at a similar level

• Knowledge of inbound marketing principles

• Three to five years marketing experience or demonstrable experience at a similar level

• Competent user of all MS programmes

• Ability to multitask and manage multiple campaigns at once

• A team player able to work with people at all levels

To apply please forward your current CV to laurab@hrgoliverpool.co.uk or call 0151 347 1110 to discuss in more detail.